Managed IT Packages
Essentials, Business and Secure — practical starting points, customized to your business
Start with a recommendation. Make it your own.
Automated Results offers three recommended managed IT packages based on practical IT management and cybersecurity practices. They are starting points, not rigid requirements. We work with your existing Windows, Apple macOS and Linux systems, understand your needs and priorities, and tailor service coverage and security protections to fit.
Every package includes supported workstation and server management, inventory, operating system and supported application patching, SentinelOne endpoint protection, and standard remote help-desk assistance.
Compare Essentials, Business and Secure
| Service | Essentials | Business | Secure |
|---|---|---|---|
| RMM agent, asset and software inventory | Included | Included | Included |
| OS and supported third-party patch management | Included | Included | Included |
| SentinelOne endpoint protection | Included | Included | Included |
| Standard remote help desk | Included | Included | Included |
| Scheduled on-site support | Separately billed | By agreement | By agreement |
| Emergency on-site system-down support during contracted hours | Separately billed | Within agreed scope | Within agreed scope |
| Response-time service levels | No contractual response SLA | Per agreement | Per agreement |
| ThreatLocker advanced controls | Not standard | Customizable | Included |
| XDR capabilities | Not standard | Optional | Included |
| AR SIEM integration and event monitoring | Not standard | Optional | Included |
| Microsoft 365 / Google Workspace backup | Separately priced | Included for covered users | Included for covered users |
Coverage is defined by the customer agreement; the comparison is an overview rather than an offer of unlimited service. On-site visits for Business and Secure are scoped around customer needs. Secure provides additional security controls, XDR and SIEM monitoring for systems whose security data is integrated. Business customers may select XDR or SIEM as add-on services.
Backup, licensing and additional protection
Microsoft 365 and Google Workspace subscription licensing is separately priced by plan. Business and Secure include Microsoft 365 or Google Workspace data backups for covered users, with a standard one-year retention period. Additional years of retention can be added for a per-user charge.
Entra ID backups, workstation and server backups, local appliances, private vaults and other recovery arrangements are separately evaluated and priced to fit the customer’s recovery needs. Learn more about our backup and recovery services and our managed cybersecurity approach.
A clear onboarding and support agreement
Managed IT onboarding is a separately scoped fixed-price project. Monthly managed support billing starts when onboarding is completed. Standard service hours are 8 a.m. to 5 p.m. Eastern Time. Contracted response commitments apply to Business and Secure, while Essentials does not include a response-time SLA.
Routine remote help desk is included in Essentials; on-site assistance and major break/fix incidents are not. Business and Secure include emergency system-down on-site support within contracted hours and agreed scope. Scheduled visits, after-hours coverage and holidays are tailored to the customer, with extended Secure coverage available when needed.
Major network upgrades, full computer refreshes and office moves are generally separate fixed-price projects. Where scope cannot be reliably established, time-and-materials service is available. Work scheduled after hours by AR does not incur an after-hours surcharge; customer-requested off-hours emergencies may.
Regional service and a flexible partnership
Our regular on-site service territory covers Western North Carolina, Upstate South Carolina, Northern Georgia and Eastern Tennessee. Within this region, scheduled on-site visits can be included in Business and Secure agreements according to each customer’s needs. We also support businesses outside this territory through remote-only managed IT agreements; regularly scheduled on-site support is not available outside the region. Whether you need foundational remote support, co-managed IT or a broader security program, we work with the technology you already own and adapt the agreement to your needs.
Tell us what you need, and we will help design the right agreement. Request information about managed IT services.
Tell us about your business, existing systems and support needs. We will recommend a package—or build a customized agreement that fits.