Business IT Support
On-site and remote IT support for small businesses and professional offices
IT support that fits the way your business works
Whether you are more familiar with school buses than serial buses, or you are an experienced professional who simply wants an extra pair of skilled hands, every business needs a reliable, cost-effective way to manage its IT. Automated Results works as an extension of your team, bridging the gap between business and technology so your systems stay productive and secure.
We serve businesses and organizations only. We do not offer residential computer services.
How our support works
- 1. MonitorMonitoring and alerting for servers, workstations and network devices
- 2. RespondRemote diagnosis and resolution, with on-site visits as defined in your agreement
- 3. MaintainScheduled updates, patching and preventive maintenance
- 4. PlanDocumentation, reviews and upgrade recommendations
On-site support
Our technicians work on site with your staff to install, troubleshoot and maintain workstations, servers, network equipment and business applications. On-site visits, response times and coverage hours are defined in your support agreement, so you know what to expect before you need help.
Remote support and proactive monitoring
When it comes to your computers and network, you just want them to work. Automated Results provides proactive monitoring, infrastructure support and technical assistance through support agreements tailored to each customer’s needs. Coverage hours, on-site assistance, after-hours response and included services are defined by the agreement. Project work and services outside the contracted scope are provided under separately agreed project or time-and-materials arrangements.
Depending on your agreement, remote support can include:
- Scheduled maintenance checks to find problems before they cause downtime
- Remote diagnosis and resolution of user, system and application issues
- Monitoring and alerting for servers, workstations and network devices
- Endpoint security monitoring and backup monitoring
- Documentation, reviews and planning to help chart a course for the future
Ongoing support agreements and preventive maintenance
Equipment failures and unplanned downtime cost time and money. The goal of preventive maintenance is to find and address issues early, so that service or part replacement can be scheduled when it has the least impact on your business.
Most customers choose an annual support agreement, usually billed monthly, that sets out the systems covered, coverage hours and included services. Optional prepaid hours are available, and work outside the agreed scope is handled as a separately agreed project or on a time-and-materials basis.
Desktop and workstation support
Automated Results provides day-to-day desktop support for the issues that come up with business computers, from printer problems to workstation rebuilds. Hardware replacement costs are not included.
- Troubleshooting supported operating systems and business applications, including Microsoft Windows and Microsoft 365 applications
- Scheduled operating system and security updates, with monitoring to confirm they are applied
- Third-party application patching for the applications you choose
- Endpoint protection monitoring to confirm it is current and healthy
- Upgrade and replacement recommendations based on system performance and support status
Servers and networks
For server, network and infrastructure design work, our team supports environments from a single office server to multi-site networks. Learn more about our infrastructure design, implementation and support services on our Enterprise Infrastructure page.
Supporting internal IT teams
If you already have IT staff, we can supplement them with additional expertise, project capacity or backup coverage, defined by agreement. Your team keeps control of the work it wants to own, and we handle the rest.
Tell us about your business and the support you need. We will recommend an approach that fits.